TeslaPay Prepaid Card Terms and Conditions
Effective from November 22d of 2019
These Terms and Conditions apply to your use of TeslaPay Prepaid Card. Please read them carefully and keep a copy for your records. You can ask us at any time for a copy of these Terms and Conditions, our current rates of Fees and the current Usage Restrictions by contacting us using one of the Contact Methods. You can also obtain a statement of recent Transactions made by you using your TeslaPay Prepaid Card.
You will receive your TeslaPay Prepaid Card from TeslaPay UAB is an Electronic Money Institution, registered at J. Jasinskio g. 16, 03163 Vilnius, Lithuania, legal entity code 304715528, company is incorporated under the laws of Republic is Lithuania. Your TeslaPay Prepaid Card will be issued by Decta Limited, electronic money institution authorized and regulated by the Financial Conduct Authority as an Electronic Money Institution in the United Kingdom with registration number 900592 and a member of MasterCard International Incorporated. TeslaPay issues e-money on your TeslaPay Prepaid Card which is issued by Decta Limited.
|ATM||an automated teller machine or cash dispenser bearing the MasterCard acceptance mark|
|ATM Transaction||a transaction carried out at an ATM to withdraw cash|
|Balance||means the electronic money loaded in your TeslaPay Wallet using one of the topping up methods set out in clause 2 of these Terms and Conditions|
|Business Day||any day (other than a Saturday or Sunday) on which banks in Lithuania are open for normal banking business|
|TeslaPay||UAB TeslaPay, a company incorporated under the laws of Republic of Lithuania with its registered office address at Dariaus ir Girėno g. 42A|
|TeslaPay website||the website owned and operated by UAB TeslaPay where you can access your TeslaPay Wallet information: https://my.teslapay.eu/|
|Contact Methods||the methods by which you may contact TeslaPay:|
– Service Live Chat available at: https://www.teslapay.eu/
– Support Self-Service: http://support.teslapay.eu
– Service Email: [email protected]
– Automated Phone Line for blocking your card: +370 5249 9960
|“Decta”||Decta Limited (Company number 09926210) a company registered in England and Wales with its registered office at Suite 3, Third Floor, 62 Bayswater Road, London W2 3PH, United Kingdom and which is authorized and regulated by the Financial Conduct Authority as an Electronic Money Institution in the United Kingdom with registration number 900592|
|TeslaPay Card||either of the TeslaPay Prepaid Card or the TeslaPay Virtual Card and “TeslaPay Cards” shall be construed accordingly. This card is issued by Decta Limited pursuant to license by Mastercard International|
|TeslaPay Prepaid Card||the MasterCard card issued by Decta Limited in your name and which is linked to your TeslaPay Wallet. The TeslaPay Prepaid Card is an electronic money product regulated by the Financial Conduct Authority – it is a prepaid card and not a credit or debit card and it can be used by you to carry out Transactions. For more details about your TeslaPay Prepaid Card including how you can use it, please refer to clause 4 below|
|TeslaPay Virtual Card||the MasterCard virtual card generated by you via the TeslaPay Website and linked to your TeslaPay Wallet to enable you to carry out E-Commerce Transactions|
|TeslaPay Wallet||the prepaid account operated by TeslaPay and which is linked to your TeslaPay Prepaid Card in order to fund Transactions|
|E-Commerce Transaction||a transaction initiated by you to purchase goods or services over the internet and which, for the avoidance of doubt, includes any such transactions initiated through a mobile device.|
|Fees||the fees which we may charge you from time to time for us operating and you using your TeslaPay Wallet and TeslaPay Cards which form part of these Terms and Conditions as set out in the Annex to these Terms and Conditions. These may include:
– ongoing monthly fees;
– in certain circumstances, fees for redeeming your Balance (“Redemption Fee”);
– fees for using your TeslaPay Prepaid Card to execute Transactions; and/or
– fees for replacing a lost or stolen TeslaPay Prepaid Card.
We may also charge you reasonable fees for undertaking investigations where you request that a Transaction is refunded and where the circumstances outlined in clause 9.3 apply. The amount of Fees can change over time and the applicable Fees at any time can be found via TeslaPay Website.
|MasterCard||MasterCard International Incorporated|
|PIN||the unique personal 4-digit identification number which is associated with your TeslaPay Prepaid Card and which can be used to authorize POS Transactions|
|POS Transaction||a transaction initiated by you to purchase goods or services at a point of sale|
|Redemption Request||a request from you to redeem your Balance in accordance with clause 10 of these Terms and Conditions|
|Transaction||any transaction which can be executed using your TeslaPay Wallet and TeslaPay Cards including a POS Transaction, an E-Commerce Transaction and/or an ATM Transaction|
|Usage Restrictions||any transaction which can be executed using your TeslaPay Wallet and TeslaPay Cards including a POS Transaction, an E-Commerce Transaction and/or an ATM Transaction|
|“User”, “you” or “your”||the person who is identified as having applied for the TeslaPay Wallet and TeslaPay Cards through the registration with us of your full name, date of birth, residential address, email address and mobile phone number|
1. Applying for the TeslaPay Wallet and TeslaPay Cards
1.1 To apply for a TeslaPay Wallet and TeslaPay Cards, you must be of full legal age in your country of permanent residence and hold a valid national photo ID issued in that country.
1.2 As part of this process, you may need to:
(a) provide personal details (including your full name, date of birth, residential address, email address and mobile phone number) so that we may verify your identity; and
1.3 Where we are not able to verify your identity in accordance with clause 1.2(a) above, we may ask that you provide further supporting documentation including scanned copies or photos of identification documentation (either your passport or driving license) and proof of your residential address until we are able to verify your identity successfully. If we are unable to verify your identity based on the documentation you have provided, in certain circumstances we may ask you to provide certified copies of the supporting documentation to help us verify your identity.
1.4 If you have not completed any of the steps set out in clause 1.2. above, you cannot complete the TeslaPay Wallet and TeslaPay Prepaid Card application process.
1.5 If you already have created a TeslaPay account there is no need to repeat identity verification process unless it is required due to some reasonable measures.
2. Topping up your TeslaPay Wallet
2.1 Subject to the satisfactory completion of any required identity and other checks, you can top up your TeslaPay Wallet as described in this clause 2 of these Terms and Conditions with funds to be used for Transactions.
2.2 The Balance on your TeslaPay Wallet must never exceed any limits specified in the Usage Restrictions.
2.3 You may top up your TeslaPay Wallet by addressing such request to the TeslaPay. Funds topped up in this way will be credited to your TeslaPay Wallet without delay after the receipt of valid funding instructions by us.
2.4 We reserve the right to refuse to accept any top up transaction or to disable any particular topping up method without notice in the interests of preventing fraud, money laundering or any other criminal activity.
3. Your TeslaPay Cards
Your TeslaPay Prepaid Card
3.1 Your TeslaPay Prepaid Card will be sent to your address as provided to us by you in accordance with clause 1.2(a) above.
3.2 Delivery of your TeslaPay Prepaid Card should occur within 5-10 Business Days of your successful application for a TeslaPay Prepaid Card. If you do not receive your TeslaPay Prepaid Card within 10 Business Days, you must contact us immediately using one of the Contact Methods.
3.3 When you receive your TeslaPay Prepaid Card, you must sign the reverse immediately. To activate your TeslaPay Prepaid Card, you will be asked to provide certain details including your full name and date of birth. Once your TeslaPay Prepaid Card is activated, you can carry out Transactions using your TeslaPay Prepaid Card in accordance with clause 4.
Your TeslaPay Virtual Card
3.4 Your TeslaPay Virtual Card will be automatically generated in the TeslaPay Website. You will be able to request your TeslaPay Virtual Card’s information by following the instructions in the relevant section of the TeslaPay Website.
3.5 Your TeslaPay Virtual Card will include all the details you would expect to see on a plastic card, including the card number, expiry date and CVV number (i.e. the 3-digit code on the reverse of the card).
4.1 Once your TeslaPay Prepaid Card is activated and subject to these Terms and Conditions as well as Usage Restrictions in each case, you can use: (a) your TeslaPay Prepaid Card to carry out POS Transactions and E-Commerce Transactions or to execute an ATM Transaction; and (b) your TeslaPay Virtual Card to carry out E-Commerce Transactions, provided MasterCard payments are accepted in each case.
4.2 We cannot guarantee that a retailer, ATM or online merchant will accept your TeslaPay Prepaid Card – you must check with the relevant retailer, online merchant or check the ATM signage before attempting to make a Transaction. Your TeslaPay Prepaid Card is a “chip and PIN” card and you will be able to execute contactless transactions with your TeslaPay Prepaid Card.
4.3 You should make sure there are enough funds available in your TeslaPay Wallet to cover the amount of a Transaction and any applicable Fees – you will only be able to carry out Transactions using your TeslaPay Prepaid Card to the extent of your Balance. Any Transaction you make using your TeslaPay Prepaid Card will be deducted from the funds held in your TeslaPay Wallet.
4.4 The Fees and Usage Restrictions applying to your TeslaPay Wallet and your TeslaPay Cards are set out in the Annex to these Terms and Conditions
5.1 You will be asked to authorize each Transaction at the time it is initiated by you through the TeslaPay Prepaid Card or TeslaPay Virtual Card as applicable. A Transaction will be regarded as authorized by you where you:
(a) authorize a POS Transaction by following the instructions provided by the merchant or retailer to authorize the POS Transaction which might include: (i) entering your PIN; (ii) signing a sales voucher; (iii) inserting your TeslaPay Prepaid Card into a card reading device for the purpose of making a payment; (iv) swiping your TeslaPay Prepaid Card through a card reader;
(b) authorize an E-Commerce Transaction by following the instructions provided by the merchant or retailer to authorize the E-Commerce Transaction and by providing the TeslaPay Prepaid Card or TeslaPay Virtual Card details and/or any other details as requested;
(c) authorize an ATM Transaction by inserting your TeslaPay Prepaid Card and entering your PIN to request a cash withdrawal.
5.2 Subject to clause 5.3 below, you can withdraw or revoke your authorization for a Transaction at any time until the authorization is received by us, using one of the Contact Methods. Authorization for a Transaction may not be withdrawn or revoked by you once it is received by us although in the case of a POS Transaction, the merchant may give you a refund.
5.3 Your authorization for a POS Transaction, an E-Commerce Transaction or for an ATM Transaction will be received by us at the time we receive the POS Transaction or E-Commerce Transaction instruction from the merchant acquirer or at the time we receive the ATM Transaction instruction from the ATM acquirer, respectively. All these authorizations will be received by us almost instantaneously and it is unlikely that you will be able to withdraw your authorization for a Transaction before this time.
6.1 We may at any time suspend, restrict or cancel your TeslaPay Wallet and/or your TeslaPay Cards, or suspend or restrict access to the TeslaPay Website or refuse to issue or replace the TeslaPay Cards for reasons relating to the following:
(a) we are concerned about the security of the TeslaPay Wallet and/or of the TeslaPay Cards that we have issued to you;
(b) we suspect your TeslaPay Wallet and/or TeslaPay Cards are being used in an unauthorized, illegal or fraudulent manner;
(c) we need to do so to comply with the law of any jurisdiction;
(d) you tell us that your TeslaPay Prepaid Card is lost or stolen as further detailed in clause 9;
(e) if the contract between us has been cancelled as further detailed in clause 7.
6.2 Unless informing you would compromise reasonable security measures or otherwise be unlawful, where practicable we will inform you by phone or email, giving our reasons, before suspending, restricting or cancelling your TeslaPay Wallet and/or your TeslaPay Cards or suspending or restricting access to the TeslaPay Website or refusing to issue or replace the TeslaPay Cards. If it is not practicable to inform you in advance and unless doing so would compromise reasonable security measures or otherwise be unlawful, we will inform you immediately afterwards, giving our reasons.
6.3 We will unblock your TeslaPay Wallet and/or your TeslaPay Cards and allow you to regain access to the TeslaPay Website as soon as practicable after the reasons for stopping its use cease to exist and will inform you by phone or email when we have unblocked your TeslaPay Wallet and/or your TeslaPay Cards and allowed you to regain access to the TeslaPay Website.
6.4 We may refuse to carry out a Transaction:
(a) if we believe that you are acting in breach of these Terms and Conditions;
(b) if we believe that a Transaction is potentially suspicious or illegal;
(c) if the value of the Transaction you are attempting to make plus any applicable Fees is in excess of your Balance; or
(d) if we are unable to carry out the Transaction due to errors, failures (whether mechanical or otherwise) or refusals caused by merchants, ATM operators, payment processors, card networks or payment schemes who are processing Transactions.
6.5 If we refuse to carry out a Transaction, unless informing you would compromise reasonable security measures or be otherwise unlawful, we will inform you at the earliest opportunity and in any event by the end of the Business Day following the day we have received the Transaction request. Normally we will inform you with an error message on the merchant’s or ATM operators’ terminal or website and if applicable, a receipt showing that the Transaction has not been successful, although in some instances we may inform you by phone or e-mail. You can contact the TeslaPay using any of the Contact Methods to ask for the reasons for refusing to carry out that Transaction and for an explanation of how you can correct any information we hold that led to our refusal to approve a Transaction.
6.6 You may correct any information we hold, and which may have caused us to refuse a Transaction by contacting us via any Contact Method.
7.1 The contract between us which is set out in these Terms and Conditions will continue until cancelled in accordance with this clause 7. Your TeslaPay Prepaid Card will be valid for the period ending on the last calendar day of month indicated on your TeslaPay Prepaid Card, at which point we shall expect you to contact us and specifically request the renewal TeslaPay Prepaid Card.
7.2 You have the right to cancel the contract between us, which is set out in these Terms and Conditions, at any time with 30 days prior notice by contacting us using one of the Contact Methods or by requesting the same via TeslaPay Website.
7.3 We may cancel the contract with you, with immediate effect, by giving written notice if you break an important part of these Terms and Conditions, including: (a) if you repeatedly break these Terms and Conditions and fail to resolve the matter to our satisfaction in a timely manner; (b) if you act in a manner that is threatening or abusive to our staff or anyone acting on our behalf; (c) if you fail to pay when due any Fees or charges that you have incurred; or (d) in the event of your death or incapacity.
7.4 We may cancel the contract with you for any reason by giving you at least 2 months’ written notice.
7.5 We may also cancel the contract with you with immediate effect and/ or suspend your TeslaPay Wallet (including access to it via the TeslaPay Website) if we believe your TeslaPay Wallet and/or TeslaPay Cards are deliberately being used by you or anyone else to commit fraud or for other illegal purposes. If we do this, we will tell you by phone or e-mail only to the extent to which we are permitted to do so by law and you must stop using your TeslaPay Wallet (or attempting to access it via the TeslaPay Website) and your TeslaPay Cards immediately.
7.6 If we or you cancel the contract between us, then as soon as we are permitted to do so (and normally within 5 Business Days after you contacted us where you cancel this contract) we will return any Balance remaining on your TeslaPay Wallet (after the deduction of all pending Transactions and applicable Fees) to you. Please note that in order to comply with applicable legal and regulatory requirements, including anti-money laundering and terrorist financing requirements, we may need:
(a) to verify your identity; and
(b) to return that Balance to the same bank account of TeslaPay which has previously been used to top up your TeslaPay Wallet.
7.7 Once the contract between us has been cancelled, you will not be entitled to a refund of money you have already spent on Transactions authorized or pending, or any Fees for the use of your TeslaPay Wallet or TeslaPay Cards incurred before the contract between us was cancelled.
8.1 It is important that you take all reasonable care and precautions to keep your TeslaPay Wallet details and your TeslaPay Cards and details safe and you must not allow your TeslaPay Cards to be used by anyone else. You must also keep your PIN safe and you must not disclose it or allow it to be used by anyone else.
8.2 If your TeslaPay Prepaid Card is lost or stolen, or if you suspect that someone else knows your PIN, please follow the instructions set out in clause 9 below. If someone else uses either of your TeslaPay Cards without your consent and you have not informed us in accordance with your obligations in clause 9, you may lose funds held in your TeslaPay Wallet in the same way as if you lost cash in your wallet or purse.
8.3 You must always keep your PIN secret. You should never disclose this security information to anyone. If you suspect that someone else knows your PIN, you should tell the TeslaPay as soon as possible using one of the Contact Methods so that the TeslaPay can give you information on how to change these details.
8.4 We have the right to disable your TeslaPay Prepaid Card, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.
8.5 We recommend that you check your Transaction history through the TeslaPay Website on a regular basis to identify any potential unauthorized use of your TeslaPay Cards and to check for Transactions which you do not recognize. We will provide you with a statement of Transactions through the TeslaPay Website on a monthly basis and you shall keep that statement for your records for at least 18 months. Your statement will show:
(a) information relating to each Transaction which will enable it to be identified;
(b) the amount of each Transaction shown in the currency in which that Transaction was paid or debited to your TeslaPay Card;
(c) the amount of Fees for each Transaction (where applicable);
(d) the exchange rate (where applicable) which applied to each Transaction; and
(e) for each Transaction, the date on which your authorization was received by us as described in clause 5.2 of these Terms and Conditions.
9.1 If you know or suspect that: (a) your TeslaPay Card has been lost, stolen or misappropriated, or (b) your PIN or any other security information is misappropriated or known or used by someone who is not authorized to use it, you must tell the TeslaPay immediately by using Contact Methods.
9.2 If you think a Transaction that was not authorized by you has been processed or that a Transaction has been incorrectly executed, you must contact the TeslaPay immediately via Contact Methods. We may ask you to complete a declaration form and return it to us promptly.
9.3 We may investigate your claim that a Transaction has not been authorized by you and, where permitted by law, we may charge a fee for doing so.
10.1 Provided that you notified us in accordance with clause 9.2 above of an unauthorized or incorrectly executed Transaction without delay and at the very latest within 13 months of the debit date of that Transaction you may be entitled to a refund of that Transaction.
10.2 If the unauthorized Transaction arose from the loss, theft or misappropriation of your TeslaPay Prepaid Card details or of your TeslaPay Virtual Card details or of your user name and password applying to your access to the TeslaPay Website or of your PIN or any other security information, we will refund the amount involved, except the first £50, for which you may be liable.
10.3 If the unauthorized Transaction arose from you acting fraudulently or where, with intent or gross negligence, you failed to use your TeslaPay Cards in accordance with these Terms and Conditions (including the obligations to keep safe your TeslaPay Prepaid Card and TeslaPay Virtual Card details, your user name and password applying to your access to the TeslaPay Website, your PIN and any other security information), we will not make any refund and you will be liable for the full amount of all losses incurred.
10.4 Where any refund is due to you, we shall make it immediately or, if that is not possible, as soon as practicable following receipt of your claim or of any further information we may request in order to investigate your right to a refund. However, if, following investigation, we have reasonable grounds to believe that a refund was not in fact due to you for any reason, or that we have made too large a refund, we may reverse that previous refund and you may be liable for any loss we suffer from your use of your TeslaPay Cards.
11.1 You have a general right to redeem funds held in your TeslaPay Wallet at any time in whole or in part. To do so, please use any of the Contact Methods to request a redemption and indicate the amount to be redeemed (before the deduction of any applicable Fees).
11.2 In order to process your Redemption Request, we may ask you to provide us with documents, evidence and other information to verify your identity to enable us to comply with applicable legal and regulatory requirements.
11.3 We may also charge a Redemption Fee if one of the following circumstances applies: (a) you are requesting redemption before termination or expiry of these Terms and Conditions; (b) you cancel these Terms and Conditions before any agreed termination or expiry date; or (c) you request redemption more than one year after the date of termination or expiry of these Terms and Conditions. The amount of this Redemption Fee may change over time. The current Fee rates are set out in the Annex to these Terms and Conditions.
11.4 We may redeem the funds in your TeslaPay Wallet, at our discretion, by arranging a refund to the same bank account of the TeslaPay which has previously been used to top up your TeslaPay Wallet.
12.1 We will not be liable to you for any loss arising from:
(a) any unauthorized Transaction where you acted fraudulently or where, with intent or gross negligence, you failed to use your TeslaPay Wallet and TeslaPay Cards in accordance with these Terms and Conditions (including the obligations to keep safe the TeslaPay Prepaid Card, your TeslaPay Virtual Card details, your username and password applying to your access to the TeslaPay Website and/or your PIN or any other security information);
(b) any abnormal or unforeseeable circumstances outside of our control, where we could not have avoided those consequences even though we made all efforts to do so;
(c) any merchant or ATM refusing to accept your TeslaPay Cards; or
(d) our compliance with applicable legal or regulatory requirements.
12.2 We will also not be liable for:
(a) business interruption; or
(b) loss of revenue, reputation, goodwill, opportunity or anticipated savings; or
(c) any loss or damage whatsoever which does not stem directly from our breach of these Terms and Conditions.
12.3 We will use reasonable efforts to make your TeslaPay Wallet and TeslaPay Cards available to you, but we will not be liable to you for any loss or damage arising if it is not available to use at any time, or if access is interrupted.
12.4 Other than the losses set out in the paragraphs above (for which we are not liable) and subject to the paragraphs below, our maximum aggregate liability under or in connection with these Terms and Conditions whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to £50 in any 12 month period.
12.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
12.6 TeslaPay does not warrant or promise that the TeslaPay Wallet and/or TeslaPay Cards will meet your requirements and you shall use the TeslaPay Wallet and TeslaPay Cards at your own risk.
13.1 In order to effectively provide services under this Agreement we will be exchanging your information with the Decta and receive your information from the Decta to the extent necessary to perform our obligations under this Agreement.
13.2 By entering this contract with us you acknowledge having been in contractual relations with the TeslaPay and you explicitly authorize us to share such information as stipulated in clause 13.1 with Decta.
We reserve the right to change the Terms and Conditions at any time. We will consider your interests affected by the intended changes and will only make changes that we consider to be reasonable. Changes to exchange rates will take effect immediately where they move in your favor or where they result from a change to the reference rate of Mastercard from time to time. For all other changes, we will give you at least two months’ prior written notice via e-mail or via TeslaPay Website of any intended change to the Terms and Conditions and we will provide you with the new version of the Terms and Conditions. If you do not agree with the proposed change you must tell us via one of the Contact Methods before that change takes effect, otherwise you will be deemed to have accepted the change to the Terms and Conditions.
15.1 Details of the Fees and Usage Restrictions applying to your TeslaPay Wallet and TeslaPay Cards can be found in the Annex of these Terms and Conditions. The Fee rates and Usage Restrictions applying from time to time can be found at the TeslaPay Website.
15.2 By accepting these Terms and Conditions and by applying for your TeslaPay Wallet and TeslaPay Cards, you agree to pay the applicable Fees relating to your use of the TeslaPay Wallet and TeslaPay Cards.
You confirm that any information you provide us with is true, accurate and up to date. You confirm that you will let us know immediately by using one of the Contact Methods if you change your personal details. If we contact, in relation to your TeslaPay Wallet we will use the most recent contact details you have provided to us.
17.3 If we suspect that we have been given false or inaccurate information, we may record our suspicion together with any other relevant information.
We may assign our rights and obligations under these Terms and Conditions to another company (including to an affiliate of TeslaPay) at any time, on giving you 2 months’ prior written notice of this. If we do this, your rights under these Terms and Conditions will not be affected.
19.1 If you have a complaint about your TeslaPay Wallet and/or your TeslaPay Cards you can contact us via one of the Contact Methods or contact Decta Limited directly by emailing [email protected] or calling +44 (0)20 3750 6062 and we will aim to deal quickly and fairly with any complaints you have about your Decta Wallet and Decta Cards and in any event, within 8 weeks of receiving your complaint. We will keep you informed of any progress or steps taken regarding the resolution of your complaint.
19.2 If we do not resolve your complaint about your TeslaPay Wallet and/or your TeslaPay Cards you may be able to refer it to the UK Financial Ombudsman Service. You can contact the UK Financial Ombudsman by telephone on: from inside the UK: 0300 123 9123 or 0800 023 4567; from other countries: +44 20 7964 0500 on Monday to Friday, 8am to 8pm and on Saturday 9am to 1pm or by post at The Financial Ombudsman Service, Exchange Tower, London E14 9SR, or by email: [email protected] The UK Financial Ombudsman Service is also available in a number of different languages and if you need it you will be put in touch with a translator when you contact the UK Financial Ombudsman Service.
19.3 You may also be able to refer your complaint about your TeslaPay Plastic Card to the European Commission Online Dispute Resolution platform at www.ec.europa.eu/odr. The platform is a web-based platform which is designed to help consumers who have bought goods, services or digital content online. It provides access to independent alternative dispute resolution services which are usually free for you to use.
If you have any disputes about purchases made using your TeslaPay Cards, you should settle these with the merchant from whom you bought the goods or services. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased using your TeslaPay Cards. Remember that once you have used your TeslaPay Card to make a purchase or to withdraw cash we cannot stop that Transaction.
If any court or competent authority finds that any provision in these Terms and Conditions (or any part of any provision) is invalid, illegal or unenforceable, that provision (or part) shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms and Conditions shall not be affected.
These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English Courts. These Terms and Conditions are in English and all communications with you will be in English.
Annex: Fees and Usage Restrictions
|PAYMENT CARD FEES|
|Plastic card issuing*||€ 10.00|
|Activate your card (in Personal area MyTeslaPay)||Free of charge|
|Virtual card issuing*||€ 2.00|
|Replacement Plastic card||€ 10.00|
|Card shipping and handling (within EU) ~ 5-7 days (w/o tracking)||Free of charge|
|Card shipping (tracked)||€ 10.00|
|Monthly Service Charge||€ 2.00|
|Activation Fee||Free of charge|
|ATM Withdrawals (SEPA region)**||1.5% min 3.00€|
|ATM Withdrawals (Non-SEPA region)**||2.5% min 5.00€|
|Funds loading (card)*||0.5%|
|Purchases (SEPA region, EUR)**||Free of charge|
|ATM balance request fee||€ 0.50|
|Telegram balance request fee||Free of charge|
|ATM decline request fee||Free of charge|
|Currency conversation markup fee (card’s transactions)||2.50%|
|Card and account closing fee (manual processing)||€ 5.00|
|Additional service fee for handling (the EU card)||1,5-2,5 %|
|Additional service fee for handling (the non-EU card)||3-4 %|
|Reclamation/reclamation representment processing fee (Chargeback)||€ 9.00|
|The maximum balance per card*||€ 10,000.00|
|The maximum monthly cash withdrawal*||€ 5,000.00|
|The maximum daily cash withdrawal*||€ 2,000.00|
|The maximum amount of one ATM cash transaction*||€ 1,000.00|
|* Card operations in another currency (non euro) will be included an exchanging commission 2.5%.|
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