TeslaPay » Prepaid Card Agreement

TeslaPay Debit Card Terms and Conditions

Effective from February 1stof 2026

These Terms and Conditions govern the use of TeslaPay Cards as a payment instrument and apply in addition to the General Terms of Payment Services Agreement concluded between you and TeslaPay, which regulate your TeslaPay Account and related payment services.

In the event of any conflict or inconsistency between these Terms and Conditions and the General Terms, these Terms and Conditions shall prevail only to the extent of matters specifically relating to TeslaPay Cards. In all other cases, the General Terms shall apply.

Please read these Terms and Conditions carefully and keep a copy for your records. You may request a copy of these Terms and Conditions, the current Fees and the current Usage Restrictions at any time by contacting us using one of the Contact Methods. You may also obtain information about recent Transactions made using your TeslaPay Debit Card.

The TeslaPay Debit Card is issued by UAB TeslaPay, an Electronic Money Institution incorporated under the laws of the Republic of Lithuania, with its registered office at J. Jasinskio g. 16, 03163 Vilnius, Lithuania, legal entity code 304715528. The TeslaPay Debit Card is a Mastercard debit card linked to your TeslaPay Account and may be used to carry out Transactions in accordance with these Terms and Conditions.

Definitions:

ATM	an automated teller machine or cash dispenser bearing the Mastercard acceptance mark
ATM Transaction	a transaction carried out at an ATM to withdraw cash
Balance	the available funds held in your TeslaPay Account that may be used to carry out Transactions
Business Day	any day (other than a Saturday or Sunday) on which banks in Lithuania are open for normal banking business
TeslaPay	UAB TeslaPay, an Electronic Money Institution incorporated under the laws of the Republic of Lithuania, with its registered office at J. Jasinskio g. 16, 03163 Vilnius, Lithuania, legal entity code 304715528
TeslaPay website	the website owned and operated by TeslaPay where you can access your TeslaPay Account information: https://my.teslapay.eu/
Contact Methods	the methods by which you may contact TeslaPay: – Service Live Chat available at: https://www.teslapay.eu/ – Support Self-Service: https://portal.teslapay.eu – Service Email: [email protected] – Automated Phone Line for blocking your card: +370 5249 9960
TeslaPay Virtual Card	the virtual Mastercard debit card generated via the TeslaPay Website or other TeslaPay channels and linked to your TeslaPay Account to enable you to carry out E-Commerce Transactions
TeslaPay Card	either of the TeslaPay Debit Card or the TeslaPay Virtual Card and “TeslaPay Cards” shall be construed accordingly. TeslaPay Cards are issued by TeslaPay under the Mastercard scheme
TeslaPay Debit Card	the Mastercard debit card issued by TeslaPay in your name and linked to your TeslaPay Account, which can be used to carry out Transactions in accordance with these Terms and Conditions
TeslaPay Account	an account held by you with TeslaPay as defined in the General Terms of Payment Services Agreement
Electronic Money	means electronically stored monetary value issued by TeslaPay upon receipt of funds and held in your TeslaPay Account.
E-Commerce Transaction	a transaction initiated by you to purchase goods or services over the internet, including transactions initiated through a mobile device
Fees	Fees for the use of TeslaPay Cards and related card services, as set out in the Annex to these Terms and Conditions.
MasterCard	MasterCard International Incorporated
PIN	the unique personal identification number associated with your TeslaPay Debit Card, which may be used to authorize Transactions
POS Transaction	a transaction initiated by you to purchase goods or services at a point of sale
Privacy Policy	TeslaPay’s privacy policy, which describes how personal data is collected, processed, stored and shared by TeslaPay, as may be amended from time to time. A copy of the Privacy Policy is available on the TeslaPay Website
Payment Instrument	means a TeslaPay Card or any other instrument used to initiate a Transaction.
Terms and Conditions	these terms and conditions, including the current Fees and Usage Restrictions set out in the Annex. The Privacy Policy also applies to the relationship between us but does not form part of these Terms and Conditions
Transaction	Transaction any transaction executed using a TeslaPay Card, including a POS Transaction, an E-Commerce Transaction and/or an ATM Transaction
Usage Restrictions	any limits, restrictions or conditions applicable to the use of TeslaPay Cards and related card services, as set out in these Terms and Conditions and/or in the Annex
“User”, “you” or “your”	the person who is authorized to use TeslaPay Cards in accordance with these Terms and Conditions and the General Terms of Payment Services Agreement

1. Applying for the TeslaPay Cards

1.1 To obtain and use TeslaPay Cards, you must hold a TeslaPay Account and be of full legal age in your country of permanent residence and hold a valid national photo ID issued in that country.

1.2 As part of this process, you may need to:

(a) provide personal details (including your full name, date of birth, residential address, email address and mobile phone number) so that we may verify your identity; and

(b) read and accept these Terms and Conditions and our Privacy Policy.

1.3 Where we are not able to verify your identity in accordance with clause 1.2(a), we may ask you to provide additional supporting documentation, including scanned copies or photos of identification documents (such as your passport or driving licence) and proof of your residential address, until we are able to verify your identity successfully. If we are unable to verify your identity based on the documentation you have provided, we may, in certain circumstances, require you to provide certified copies of such documentation. We may also carry out additional checks or request updated information from time to time in order to comply with applicable legal and regulatory requirements.

1.4 If you have not completed the steps set out in clause 1.2, you will not be able to complete the TeslaPay Card issuance process.

1.5 If you already hold a TeslaPay Account, you may not be required to repeat the identity verification process, unless this is necessary to comply with applicable legal or regulatory requirements.

2. Use of funds in your TeslaPay Account

2.1 Your TeslaPay Account is governed by the General Terms of Payment Services Agreement. Funds held in your TeslaPay Account may be used to perform Transactions using your TeslaPay Cards.

3. Your TeslaPay Cards

Your TeslaPay Debit Card

3.1 Your TeslaPay Debit Card will be delivered to the address provided by you in accordance with clause 1.2(a).

3.2 Delivery of your TeslaPay Debit Card should normally occur within 5–10 Business Days following your successful application. If you do not receive your TeslaPay Debit Card within 10 Business Days, you should contact us using one of the Contact Methods.

3.3 When you receive your TeslaPay Debit Card, you may be required to activate it in accordance with the instructions provided by TeslaPay. To activate your TeslaPay Debit Card, you may be asked to provide certain details, such as your full name and date of birth. Once your TeslaPay Debit Card is activated, you may carry out Transactions in accordance with clause 4.

Your TeslaPay Virtual Card

3.4 Your TeslaPay Virtual Card may be generated via the TeslaPay Website or other TeslaPay channels. You can access your TeslaPay Virtual Card details by following the instructions provided by TeslaPay.

3.5 Your TeslaPay Virtual Card will include all the details you would expect to see on a plastic card, including the card number, expiry date and CVV number (i.e. the 3-digit code on the reverse of the card).

4. Using your TeslaPay Debit Card

4.1 Once your TeslaPay Debit Card is activated and subject to these Terms and Conditions and the applicable Usage Restrictions, you may use:

(a) your TeslaPay Debit Card to carry out POS Transactions, E-Commerce Transactions or ATM Transactions; and

(b) your TeslaPay Virtual Card to carry out E-Commerce Transactions,

provided that Mastercard payments are accepted in each case.

4.2 We cannot guarantee that a retailer, ATM or online merchant will accept your TeslaPay Debit Card. You should check with the relevant retailer, online merchant or review ATM signage before attempting to make a Transaction. Your TeslaPay Debit Card is a chip and PIN card and may also be used to perform contactless Transactions.

4.3 You must ensure that there are sufficient funds available in your TeslaPay Account to cover the amount of a Transaction and any applicable Fees. You will only be able to carry out Transactions using your TeslaPay Debit Card to the extent of your available Balance. Any Transaction you make using your TeslaPay Debit Card will be deducted from the funds held in your TeslaPay Account.

4.4 The Fees and Usage Restrictions applicable to your TeslaPay Account and TeslaPay Cards are set out in the Annex to these Terms and Conditions.

5. Authorizing Transactions

5.1 You will be required to authorize each Transaction at the time it is initiated using your TeslaPay Debit Card or TeslaPay Virtual Card, as applicable. A Transaction will be regarded as authorized by you where you:

(a) authorize a POS Transaction by following the instructions provided by the merchant or retailer, which may include:

(i) entering your PIN;

(ii) providing a signature, where applicable;

(iii) inserting your TeslaPay Debit Card into a card reading device; or

(iv) using contactless functionality or other authentication methods;

(b) authorize an E-Commerce Transaction by following the instructions provided by the merchant or retailer and by providing your TeslaPay Debit Card or TeslaPay Virtual Card details and/or any other authentication details as requested;

5.2 Subject to clause 5.3, you may withdraw or revoke your authorization for a Transaction at any time before the authorization is received by us by contacting us using one of the Contact Methods. Once authorization has been received by us, it cannot be withdrawn or revoked.

5.3 Your authorization for a POS Transaction, an E-Commerce Transaction or an ATM Transaction is received by us at the time we receive the relevant instruction from the merchant acquirer or ATM acquirer. Such authorizations are typically received immediately, and it is therefore unlikely that you will be able to withdraw or revoke your authorization before this time.

6. Blocking TeslaPay Cards and refusing Transactions

6.1 We may at any time block, restrict or cancel your TeslaPay Cards, and, where applicable under the General Terms of Payment Services Agreement, suspend or restrict access to your TeslaPay Account or refuse to issue or replace the TeslaPay Cards for reasons relating to the following:

(a) we are concerned about the security of the TeslaPay Account and/or of the TeslaPay Cards that we have issued to you;

(b) we suspect your TeslaPay Account and/or TeslaPay Cards are being used in an unauthorized, illegal or fraudulent manner;

(d) you tell us that your TeslaPay Debit Card is lost or stolen as further detailed in clause 9;

(e) if the contract between us has been cancelled as further detailed in clause 7.

6.2 Unless it would compromise reasonable security measures or be otherwise unlawful, we will, where practicable, inform you by phone or email of the suspension, restriction, closure or blocking, including the reasons for such action, before it takes effect. Where this is not possible, we will inform you as soon as reasonably practicable afterwards.

6.3 We will restore access to your TeslaPay Account and/or unblock your TeslaPay Cards as soon as practicable after the reasons for the restriction or blocking no longer exist, and we will inform you accordingly.

6.4 We may refuse to carry out a Transaction:

(a) if we believe that you are acting in breach of these Terms and Conditions;

(b) if we suspect that a Transaction is unauthorized, fraudulent or illegal;

(d) if we are unable to carry out the Transaction due to errors, failures or refusals by merchants, ATM operators, payment processors, card schemes or other third parties involved in processing the Transaction.

6.5 If we refuse to carry out a Transaction, unless informing you would compromise reasonable security measures or be otherwise unlawful, we will inform you at the earliest opportunity and no later than by the end of the Business Day following receipt of the Transaction request. Where possible, we will provide this information via the relevant payment interface (e.g. merchant terminal or website), or otherwise by phone or email. You may contact us using the Contact Methods to request further information regarding the refusal and, where applicable, how to correct any issues that led to the refusal.

6.6 You may request correction of any information we hold that may have caused a Transaction to be refused by contacting us using the Contact Methods.

7. Cancelling your contract with us

7.1 The contract between us, as set out in these Terms and Conditions, will continue until terminated in accordance with this clause 7. Your TeslaPay Debit Card will be valid until the last calendar day of the month indicated on the card. We may issue a replacement or renewed card in accordance with our procedures, unless you request otherwise.

7.2 You have the right to terminate this contract at any time by giving us at least 30 days’ prior notice via one of the Contact Methods or via the TeslaPay Website.

7.3 We may terminate this contract with immediate effect by giving you written notice if you materially breach these Terms and Conditions, including where:

(a) you repeatedly breach these Terms and Conditions and fail to remedy the breach within a reasonable time;

(b) you act in a threatening or abusive manner towards our staff or representatives;

(d) in the event of your death or legal incapacity.

7.4 We may terminate this contract for any reason by giving you at least 2 months’ prior written notice.

7.5 We may also terminate this contract with immediate effect and/or block or restrict the use of your TeslaPay Cards if we reasonably believe that they are being used for fraudulent or other illegal purposes. Any suspension or restriction relating to your TeslaPay Account is governed by the General Terms of Payment Services Agreement..

7.6 If this contract is terminated by you or by us, the use of your TeslaPay Cards will cease. Any redemption, withdrawal or return of funds from your TeslaPay Account is governed by the General Terms of Payment Services Agreement.

7.7 Once this contract has been terminated, you will not be entitled to a refund of amounts relating to Transactions already executed or pending, or any Fees incurred prior to termination.

7.8 The termination provisions set out in this clause apply specifically to TeslaPay Cards and do not affect the termination of your TeslaPay Account under the General Terms of Payment Services Agreement.

8. Keeping your TeslaPay Debit Card secure

8.1 You must take all reasonable care and precautions to keep your TeslaPay Account details and your TeslaPay Cards secure and must not allow your TeslaPay Cards to be used by any other person. You must also keep your PIN secure and must not disclose it or allow it to be used by anyone else.

8.2 If your TeslaPay Debit Card is lost or stolen, or if you suspect that someone else knows your PIN or other security details, you must follow the instructions set out in clause 9 without delay. If your TeslaPay Cards are used without your authorization and you have failed to notify us in accordance with clause 9, you may be liable for any resulting losses, in accordance with applicable law.

8.3 You must keep your PIN and other security credentials confidential at all times and must not disclose them to any other person. If you suspect that your security credentials have been compromised, you must notify TeslaPay immediately using one of the Contact Methods so that appropriate measures can be taken.

8.4 We may block or disable your TeslaPay Debit Card at any time if, in our reasonable opinion, you have failed to comply with these Terms and Conditions or if there are security concerns.

8.5 We recommend that you regularly review your Transaction history via the TeslaPay Website or other TeslaPay channels to identify any unauthorized or incorrect Transactions. We will provide you with access to Transaction information in accordance with applicable legal requirements.

Where applicable, Transaction information will include:

(a) information enabling the Transaction to be identified;

(b) the amount of the Transaction and the currency in which it was debited;

(d) the exchange rate applied (where relevant); and

(e) the date on which authorization was received, as described in clause 5.

9. Reporting security breaches and unauthorized or incorrectly executed Transactions

9.1 If you know or suspect that:

(a) your TeslaPay Card has been lost, stolen or misappropriated; or

(b) your PIN or any other security credentials have been compromised, disclosed or used by an unauthorized person,

you must notify TeslaPay immediately using one of the Contact Methods.

9.2 If you believe that a Transaction has not been authorized by you or has been incorrectly executed, you must notify TeslaPay without undue delay using one of the Contact Methods. We may ask you to complete and return a declaration form or provide additional information to support your claim.

9.3 We may investigate any claim relating to an unauthorized or incorrectly executed Transaction and, where permitted by applicable law, we may charge a reasonable fee where the claim is found to be unfounded or made in bad faith.

10. Refunding Transactions

10.1 Provided that you have notified us in accordance with clause 9.2 without undue delay and no later than 13 months after the debit date of the Transaction, you may be entitled to a refund of an unauthorized or incorrectly executed Transaction. Your rights to report unauthorized or incorrectly executed Transactions are governed by applicable law and shall not be limited by any conflicting provisions in the General Terms.

10.2 If an unauthorized Transaction results from the loss, theft or misappropriation of your TeslaPay Card details or security credentials, we will refund the amount of the Transaction, except for any amount for which you may be liable under applicable law (which may be up to a maximum of EUR 50, where applicable).

10.3 If the unauthorized Transaction occurred as a result of your fraudulent actions or where, with intent or gross negligence, you failed to comply with your obligations under these Terms and Conditions (including obligations to keep your TeslaPay Cards and security credentials safe), we will not provide a refund and you will be liable for the full amount of any losses incurred.

10.4 Where a refund is due, we will process it without undue delay and, in any event, within the time limits required by applicable law, following receipt of your claim and any information required to assess your entitlement to a refund.

If, following investigation, we have reasonable grounds to believe that a refund was not due or was incorrectly calculated, we may reverse the refund and you may be liable for any resulting loss.

11. Withdrawing funds from your TeslaPay Account

11.1 Withdrawal or redemption of funds from your TeslaPay Account is governed by the General Terms of Payment Services Agreement. TeslaPay Cards may be used to access funds (e.g. ATM withdrawals) in accordance with these Terms and Conditions.

12. Our liability

12.1 We will not be liable for any loss arising from:

(a) any unauthorized Transaction where you have acted fraudulently or where, with intent or gross negligence, you have failed to comply with your obligations to keep your TeslaPay Cards and security credentials safe;

(b) abnormal and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided despite all reasonable efforts;

(d) our compliance with applicable legal or regulatory requirements.

12.2 We will not be liable for any indirect or consequential losses, including loss of profit, revenue, business, goodwill or anticipated savings, unless such loss arises directly from our breach of these Terms and Conditions or is required by applicable law.

12.3 We will use reasonable efforts to ensure the availability of TeslaPay Cards and related card services, but we do not guarantee uninterrupted access. We will not be liable for any loss resulting from temporary unavailability or interruption of card services, except where required by applicable law.

12.4 Nothing in these Terms and Conditions excludes or limits our liability where such exclusion or limitation is not permitted under applicable law. Liability relating to the provision of payment services and the maintenance of your TeslaPay Account is governed by the General Terms of Payment Services Agreement.

12.5 Nothing in these Terms and Conditions shall limit or exclude our liability for:

(a) death or personal injury resulting from our negligence;

(b) fraud or fraudulent misrepresentation; or

12.6 TeslaPay does not warrant or promise that TeslaPay Cards will meet your requirements and you use TeslaPay Cards at your own risk, except as otherwise required by applicable law.

13. Use and protection of information

13.1 In order to provide services under these Terms and Conditions, we may process your personal data and share it with third-party service providers, payment scheme operators, and other partners, to the extent necessary to perform our obligations and in accordance with applicable data protection laws.

13.2 All personal data is processed in accordance with our Privacy Policy, which sets out how we collect, use, store and share your information.

14. Changes to these Terms and Conditions

14.1 We may amend these Terms and Conditions from time to time in accordance with applicable law.

14.2 Where required by law, we will notify you of any changes at least two (2) months in advance by email or via the TeslaPay Website and provide you with the updated version of the Terms and Conditions.

14.3 Changes to exchange rates may take effect immediately where they are based on reference rates (including those set by Mastercard) or where such changes are favourable to you.

14.4 If you do not agree with the proposed changes, you have the right to terminate your contract with us free of charge before the changes take effect.

14.5 If you do not notify us of your objection before the changes enter into force, you will be deemed to have accepted the changes.

15. Fees and Usage Restrictions

15.1 15.1 Details of the Fees and Usage Restrictions applicable to TeslaPay Cards and related card services are set out in the Annex to these Terms and Conditions. The applicable Fees and Usage Restrictions may be updated from time to time and are available on the TeslaPay Website. Fees applicable to TeslaPay Cards form part of the overall Pricing structure governed by the General Terms of Payment Services Agreement.

15.2 15.2 By accepting these Terms and Conditions and using TeslaPay Cards, you agree to pay the applicable Fees as set out in the Annex and on the TeslaPay Website.

16. Your details

You confirm that all information you provide to us is true, accurate and up to date. You must promptly notify us, using one of the Contact Methods, of any changes to your personal details. We may rely on the information you provide to us as being accurate and complete. When contacting you in relation to TeslaPay Cards, we will use the most recent contact details you have provided.

17. Data Protection and how we use your information

17.1 We act as a data controller in respect of the personal data you provide to us. We process your personal data in accordance with applicable data protection laws and our Privacy Policy. By using TeslaPay Cards, you acknowledge that your personal data will be processed in accordance with the Privacy Policy.

Please read our Privacy Policy carefully, as it explains how we collect, use, store and share your personal data. By using your TeslaPay Account and TeslaPay Cards, you acknowledge that your personal data will be processed in accordance with the Privacy Policy.

17.2 If we suspect that information provided by you is false, inaccurate or incomplete, we may record this and take appropriate measures in accordance with applicable legal and regulatory requirements.

17.3 You must not provide us with personal data relating to another individual unless you have obtained their consent or have another valid legal basis to do so in accordance with applicable data protection laws.

18. Assignment

We may assign or transfer our rights and obligations under these Terms and Conditions to another company (including any affiliate of TeslaPay), in accordance with applicable law, by giving you at least two (2) months’ prior written notice. Such assignment or transfer will not adversely affect your rights under these Terms and Conditions.

19. Complaints

19.1 If you have a complaint regarding TeslaPay Cards or related card services, you may contact us using any of the Contact Methods. We will handle your complaint fairly, consistently and promptly, and we will keep you informed of the progress of its resolution. We aim to provide a final response within 15 business days of receiving your complaint. In exceptional circumstances, where we are unable to respond within this timeframe, we will inform you of the reasons for the delay and provide a final response no later than 35 business days from receipt of your complaint.

19.2 If you are not satisfied with our final response, or if we fail to respond within the timeframes set out above, you have the right to refer your complaint to the Bank of Lithuania, which acts as the out-of-court dispute resolution authority for financial services in Lithuania. Further information is available on the website of the Bank of Lithuania.

This complaints procedure applies specifically to TeslaPay Cards and does not affect any complaints procedures set out in the General Terms of Payment Services Agreement.

20. Disputes with merchants

If you have any disputes regarding purchases made using your TeslaPay Cards, you should first contact the merchant from whom you purchased the goods or services. We are not responsible for the quality, safety, legality or any other aspect of goods or services provided by merchants. This does not affect your rights to request a refund or dispute a Transaction in accordance with these Terms and Conditions, applicable law, or the rules of Mastercard. Once a Transaction has been authorised, it cannot be stopped, but you may be entitled to a refund in accordance with the procedures set out in these Terms and Conditions.

21. Severance

If any provision of these Terms and Conditions (or part of any provision) is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision (or part of it) shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

22. Governing law and language

These Terms and Conditions are governed by the laws of the Republic of Lithuania. Any disputes arising out of or in connection with these Terms and Conditions shall be resolved by the competent courts of the Republic of Lithuania (without prejudice to your rights under applicable consumer protection laws)

These Terms and Conditions are provided in English. Communications between you and TeslaPay will be conducted in English, unless otherwise agreed.

Annex: Fees and Usage Restrictions

PAYMENT CARD FEES
Plastic card issuing*	€ 10.00
Activate your card (in Personal area MyTeslaPay)	Free of charge
Virtual card issuing*	€ 2.00
Replacement Plastic card	€ 10.00
Card shipping and handling (within EU) ~ 5-7 days (w/o tracking)	Free of charge
Card shipping (tracked)	€ 10.00
Monthly Service Charge	€ 2.00
Activation Fee	Free of charge
ATM Withdrawals (SEPA region)**	1.5% min 3.00€
ATM Withdrawals (Non-SEPA region)**	2.5% min 5.00€
Funds loading (card)*	0.50%
Purchases (SEPA region, EUR)**	Free of charge
ATM balance request fee	€ 0.50
Telegram balance request fee	Free of charge
ATM decline request fee	Free of charge
Currency conversation markup fee (card’s transactions)	2.50%
Card and account closing fee (manual processing)	€ 5.00
Reclamation/reclamation representment processing fee (Chargeback)	€ 9.00
CARD RESTRICTIONS
The maximum balance per card*	€ 10,000.00
The maximum monthly cash withdrawal*	€ 5,000.00
The maximum daily cash withdrawal*	€ 2,000.00
The maximum amount of one ATM cash transaction*	€ 1,000.00
* Card operations in another currency (non euro) will be included an exchanging commission 2.5%.

Effective from November 4^thof 2019

ABOUT US

TeslaPay UAB is an electronic money institution, registered at Dariaus ir Girėno Street 42A, Vilnius, Lithuania, legal entity code 304715528 and is considered as Data Controller of your information for the purposes of this Privacy Policy.

This policy describes how UAB TeslaPay collects and processes the personal data of its customers and shares it with third parties. Please read this document carefully as this policy is legally binding when you visit our Sites or use our Services. We value our relationship with you and place the highest importance on respecting and protecting your privacy, your personal information will be processed in accordance with applicable law and this Privacy Policy.

1. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

1.1. We use a secure server and other secure implements to store the information we gathered about you. To keep your information as secure as possible, we have adopted internal rules on information security that include both instructions and measures to protect your personal data against being destroyed, lost or modified, as well as against unauthorized publication, and against unauthorized parties gaining access to or knowledge of the information.

1.2. As you will know, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data during transmission, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

1.3. We restrict access of your personal information to those TeslaPay employees who have a business reason for knowing such information. We provide continuous training to our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from unauthorized access.

2. INFORMATION WE MAY COLLECT FROM YOU

We may collect the following information about you when you visit our Sites or use our Services:

2.1 Information you provide to us:

2.1.1. You may give us your personal data (e. g. your name, surname, date of birth, phone number and e-mail address) when you sign up to use our Services (e. g. when you create Tesla!D, etc.). This also includes information you provide through your continued use of our Services, participate in discussion boards or other social media functions on our Website or App, enter a competition, promotion or survey, and when you report a problem with our Services. This additionally may include date of birth, address, nationality, financial information (including credit card, debit card, or bank account information), payment reason, geographical location, occupation and your picture.

2.1.2. We may also need additional commercial and / or identification information from you which is needed to comply with our anti-money laundering obligations under obligations by applicable law.

2.1.3. In providing the personal data of any individual (other than yourself) to us during your use of our Services, you promise that you have obtained consent from such individual to disclose his / her personal data to us, as well his / her consent to our collection, use and disclosure of such personal data, for the purposes set out in this Privacy Policy.

2.2. Information we collect about you:

When you use our Services or access our Sites, for example, to send or receive money, to make purchases from merchants, we collect information about the transaction, as well as other information associated with the transaction such as amount sent or requested, amount paid for products or services, merchant information, including information about any funding instruments used to complete the transaction Technical Usage and Device Information, and Geolocation Information.

2.2.1. Technical Usage and Device Information – information we collect from your phone, computer or other device that you use to access our websites or Services. This information tells us how you use the websites and Services, for example, what you have searched for and viewed on the websites and the way you use our Services, including your IP address, your login information, statistics regarding how pages are loaded or viewed, browser type and version, the websites you visited before coming to the websites and other usage and browsing information collected through Cookies.

2.2.2. Geolocation Information – information that identifies your location obtained through GPS, Wi-Fi, or cell site triangulation. Some of our products may ask you for permission to share your current location. If you do not agree to our collection of the geolocation information, our websites or Services may not function properly when you try to use them.

2.3. Information about you from third parties we are working with:

2.3.1. banks which you use to transfer money to us may provide your basic personal information, e. g. name, address and your financial information such as your bank account details, etc.;

2.3.2. business partners may provide us your name, address and financial information, such as card payment information, etc.;

2.3.3. credit bureaus, state registers etc. may provide us your data on financial liabilities and debts, etc.:

2.3.4. analytics providers, advertising networks and search information providers may provide us with information about you, such as confirming how you found our website;

2.3.5. social media networks (e. g. Facebook or Google, etc.) may provide relevant information that is necessary to authenticate you and enable our services when you use these services to log in to our Services. We may receive access to certain information that you have provided to them, including your name, profile image and e-mail address. We use such information, together with any other information you directly provide to us when registering or using our Services, to create your account and to communicate with you about the information, products and services that you request from us. You may also be able to specifically request that we have access to the contacts in your social media account so that you can send a referral link to your family and friends.

Please note that when you visit a TeslaPay social media page, you are subject to all applicable terms of use and policies for that social media platform, including its privacy policy. You are also subject to TeslaPay policies, as well as its privacy policies and the privacy policies of its partners as stated in TeslaPay Terms of Service policy. To additionally protect your privacy, do not include your, or anyone else’s, personally identifiable information, including but not limited to personal codes, account numbers, card numbers or images of cards, phone numbers or e-mail addresses in any comment or post. If you do include personally identifiable information, your comment or post may be deleted.

3. USES MADE OF THE PERSONAL DATA

3.1. We use your personal data information in the following ways for:

3.1.1. For purpose of providing services to you – we collect and process your personal data in order to provide our services to you: to carry out our obligations relating to your contract with us and to provide you with the information (e. g. notify you about changes to our Services, updates of our Services, etc.), products and services (e. g. to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, etc.). For this purpose, we process your personal data received from you (e. g., your data collected as a result of communicating with you, etc.), data obtained from your visits in our website and other websites and / or received from other persons (e. g., banks, private companies, etc.). For this purpose, we may provide or transfer your data to our partners who contribute to our Services for you, state and government institutions, etc. For this purpose, we may keep your personal data up to 2 (two) years after the termination of the business relationship with you.

3.1.2. For purpose of security – we process your personal data in order to keep our Services safe and secure (e. g. verify your identity to protect against fraud, comply any applicable legal and regulatory requirements and to confirm your eligibility to use our products and services). For this purpose, we process your personal data received from yourself and as a result of the use of our Services by you (e.g., your data collected as a result of communicating with you, etc.). For this purpose, we may keep your personal data up to 8 (eight) years.

3.1.3. For purpose of administration of debts and any disputes from the agreements – we process your personal data in order to ensure your payment for us and for the settlement of disputes from the agreements between you and us. For this purpose, we process your name, surname, telephone number, e-mail address, e-mails, letters, transfer data, residence address and your identities data of your person. For this purpose, we receive your personal data directly from yourself, from publicly available sources (e. g., Population Register, data provided by third parties, etc.) and from third parties. For this purpose, we keep your data until the end of the debt administration (debt liquidation) considering the limitation periods set by the legal acts. For this purpose, we may keep your personal data up to 10 (ten) years after the termination of the business relationship with you.

3.1.4. For purpose of administration of the work of the TeslaPay employees – we are obliged by law to collect and process some personal data of our employees.

3.1.5. For purpose of selection and data base of candidates to vacancies in the TeslaPay – we process personal data in order to find candidates to work with us. For this purpose, we process your personal data received from you (e. g., your CV, etc.) and received from other persons (e. g., recommendations of current or former employers, social networks, media, etc.). We process your personal data so that we can offer you the job and career opportunities in the future, find and select candidates to work with us, and evaluate candidates’ suitability for the proposed job. For this purpose, we may keep your personal data up to 6 (six) months.

3.1.6. For purpose of direct marketing – any in this Privacy Policy mentioned information that could be used for direct marketing purposes will be used only upon your given consent. You have a right to give, not to give or refuse this given permission of use of your personal data for marketing purposes at any time.

3.1.7. For purpose of improvement of websites that we control – we process your personal data, including any personal data that we receive from the use of our websites by you, to improve and develop our websites and to offer you better and more personalized services. For this purpose, we may keep your personal data up to 3 (three) months after you used our website.

3.1.8. For business communication purpose – we store your personal data for business communication (e. g. emails, chats, letters) and / or record any telephone conversation between us and you regarding to provisions of our Services with the purpose of safeguarding your and ours interests and / or conducting a quality check of the services provided by us and / or for the provision of a commercial transaction or other business communication evidence. For this purpose, we may keep your personal data up to 3 (three) years after you communicated with us.

4. PERSONAL DATA USAGE FOR DIRECT MARKETING

4.1. We may use your personal data for direct marketing purposes in order to provide you the offers and information about our Services (e. g. new products, etc.). For this purpose, if you have accepted TeslaPay Terms of Service and specified your e-mail and telephone number we process the following personal data and use your e-mail, name, surname and telephone number making it possible to disagree to such use of the personal data. If you do not have an Agreement with TeslaPay we process your personal data upon receipt of your additional consent.

4.2. We may use your information for direct marketing in the following ways:

4.2.1. to measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you;

4.2.2. to provide you with information about other similar goods and services we offer that are like those that you have already purchased or enquired about if you gave us the permission for direct marketing purposes which you can refuse at any time;

4.2.3. to provide you, or permit selected third parties to provide you, with information about goods or services we believe may of interest to you;

4.2.4. to combine third party information, we receive with the information you give to us and information we collect about you. We may use this combined information for the purposes set out above (depending on the types of information we receive);

4.2.5. to process applications for products and services available through us including making decisions about whether to agree to approve any applications;

4.2.6. we may use your personal data also to analyze and improve the effectiveness of our websites, advertising and market research, etc. In this case, we will use your depersonalized data.

4.3. Your personal data kept only for direct marketing purposes shall be processed for a maximum of 6 (six) months from the date of termination of the relationship with us, except in cases where you express disagreement regarding the processing of your personal data for above mentioned purposes. If you withdraw your consent, we will endeavour to terminate the processing of your personal data for direct marketing purposes from the date of receipt of your disagreement in the acceptable manner of writing.

4.4. Even if you have given your consent to the processing of your personal data for direct marketing purposes, you may easily withdraw this consent any time for all or some of the personal data processing activities. In addition, you may express your consent or disagreement on the processing of your personal data for direct marketing purposes at any time by submitting a respective notice to us in writing: sending e-mail to [email protected] or by post to UAB TeslaPay, Dariaus ir Girėno Street 42A, Vilnius, LT- 02189,

5. DISCLOSURE OF YOUR INFORMATION

5.1. We may share your personal data with the following data processors in order to perform the TeslaPay Services:

5.1.2. Fraud prevention agencies – in order to verify your identity, protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services.

5.1.3. Cloud storage providers – in order to safely and securely store your data with TeslaPay.

5.1.4. Banking and financial services partners – financial services providers that help us provide the TeslaPay Services including banking partners, banking intermediaries and international payments services providers.

5.1.5. Prepaid Card manufacturing / personalization and delivery companies – for creating your TeslaPay card and delivering it to you at your requested address.

5.1.6. Affiliates, business partners, suppliers and sub-contractors – for the performance and execution of any contract we enter with them or you.

5.1.7. Advertisers and advertising networks solely to select and serve relevant adverts to you and others;

5.1.8. Analytics and search engine providers that assist us in the improvement and optimization of our site;

5.1.9. Other persons and / or companies assisting us to carry out our business as well as direct marketing.

5.2. We may disclose your personal information to third parties:

5.2.1. if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.2.2. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Customer Agreement and other applicable agreements; or to protect the rights, property, or safety of TeslaPay, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;

5.2.3. to assist us in conducting or co-operating in investigation and prevention of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;

5.2.4. in response to a subpoena, warrant, court order, or as otherwise required by law;

5.2.5. to protect our rights for breach of contract ant etc.;

5.2.6. to assess financial and insurance risks;

5.2.7. to help develop customer relationships, services and systems.

5.3. We do not publish a list of all the third parties with whom we share your data with, as this would be heavily dependent on your specific use of our Services. However, if you would like further information about who we have shared your data with, you can request this by writing to [email protected].

5.4. The ability of the above mentioned service providers to use your data is limited, e.g. they cannot use these data for any purposes other than providing services to us. We guarantee to you that your personal data will not be sold, provided or otherwise illegally transferred to third parties, and used for purposes other than those they were collected for.

6. WHERE WE STORE AND HOW WE SHARE YOUR PERSONAL DATA

6.1. The data that we collect from you may be transferred to and stored at secure and GDBR compliant servers. It may also be processed by staff operating in this destination, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your payment order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6.2. Remind you that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

6.3. In order to provide our Services to you, it is sometimes necessary for us to transfer your data to the third parties outlined in article 5. In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical and organizational security measures to protect your data. We also ensure we have appropriate contractual protections in place with these third parties.

7. DATA RETENTION

7.1. As a regulated financial institution, TeslaPay is required by law to store some of your personal and transactional data beyond the closure of your account with us. Your data is only accessed internally on a need to know basis, and it will only be accessed or processed if necessary.

7.2. We will delete data that is no longer required for the purposes stated in this Privacy Policy or / and relevant law or jurisdiction in which we operate.

7.3. In order to fulfil the requirements relating to the protection of personal data and legal certainty, that retention period is fixed at 8 (eight) years after the end of a business relationship or of an occasional transaction. However, if necessary, for the purposes of prevention, detection or investigation of money laundering and terrorist financing, and after carrying out an assessment of the necessity and proportionality, TeslaPay may perform the further retention of records for a period not exceeding an additional 2 (two) years.

Please note: Retention periods could be subject to change, depending on your location, regulatory requirements, or other legal obligations that we need to adhere to.

8. YOUR RIGHTS

8.1. You have the rights provided by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) including the following:

8.1.1. You have the right to ask for modifications to your personal data in case you believe that this personal data is not up to date or accurate.

8.1.2. You have the right to access your personal data that we process.

8.1.3. You have right to demand the destruction of personal data when they are no longer needed for the purposes for which they were collected, if they are processed illegally or when you cancel your consent to the processing of personal data or do not provide such consent, except the obligations required to us by law.

8.1.4. You have the right to ask TeslaPay for information about what your personal data is being processed (the right to be informed about) and the rationale for such processing.

8.1.5. You have the right to withdraw previously given consent for processing of your personal data for a purpose or disagree with the processing of personal data.

8.1.6. You have right to demand, if technically feasible, the provision of your personal data collected with your consent or for the purpose of performing the contract in an easily readable format, or to request their transfer to another data controller.

8.1.7. You have the right to ask us not to contact you for marketing purposes by contacting us at [email protected], or by adjusting your notification preferences in the “Settings” section of your account page.

8.2. You could make your requirements related to the implementation of your rights in person, by post or by e-mail specified in this Privacy Policy. Upon receipt of your request, we may ask you to provide a proof of identity and additional information necessary for the request.

8.3. We have the right not to comply with your requirements when it is necessary to ensure the following:

8.3.1. the state security and defence, important economic or financial interests of the state;

8.3.2. public order, prevention, investigation, detection or prosecution of criminal offenses;

8.3.3. the fulfillment of legal obligations imposed on us;

8.3.4. the prevention, investigation and detection of breaches of official or professional ethics;

8.3.5. the protection of rights or freedoms of yours or other individuals.

8.4. Upon receipt of your request, we will respond to you within 30 calendar days following the receipt of your application and the date of submission of all documents necessary for the response. If we consider it necessary, we will stop processing your data, except storage, until your application is resolved. If you legally withdraw your previously given consent, we will immediately but not later than within 30 calendar days terminate the processing of your personal data, except in cases specified in clause 8.3. above and in cases provided for by law.

8.5. If you disagree with our actions or the response to your application, you have right to complain about our actions to a competent state authority – State Data Protection Inspectorate.

8.6. Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

9. COOKIES POLICY

9.1. The cookies are a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and then stored on your hard drive. We use cookies for analyse the use of our websites, for develop services to better meet your needs and for administrative purposes, such as tracking usage and login authentication. If you reject all cookies, you may not be able to use TeslaPay services that require you to “sign in” and you may not be able to take full advantage of all offerings.
Please see more detailed information about cookies by visiting https://www.allaboutcookies.org/.

10. CHANGES TO OUR PRIVACY POLICY

10.1. Any changes we may make to our privacy policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

11. CONTACT US

11.1. If you have questions about our privacy practices that are not addressed in this Privacy Policy, please email us at [email protected] .

Prepaid Card Agreement

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